Is my information safe?
Your information is 100% safe with us. We will never share your information with anyone and you will never be added to any mailing lists.
Are your services safe?
Our website has been in business for over two years and all of our individual specialists have been working in the social media marketing business longer. We take every measure to safely deliver every service that we offer. We have never received any complaints for account suspensions, and we are always willing to work to resolve any issue that you may have with our service. As stated in our terms and conditions, Social Advance is not responsible for any account suspensions, terminations, or any other complications that may follow. Please order at your own discretion. The majority of our services are not intended for daily use, please order in moderation.
Can I order if I do not have a PayPal account?
Yes, PayPal is simply our payment gateway. PayPal accepts all major credit/debit cards (Visa, MasterCard, American Express, and Discover), eChecks, bank transfers, and PayPal accounts. Please note that if you pay vial eCheck or bank transfer your order will not be processed until your payment has cleared.
Are the fans/followers that are delivered to my account fake?
As stated in our terms and conditions, Social Advance does not own any of the accounts that will be delivered to you. Social Advance does not participate in any form of account creation or abuse. While we do not discuss our methods for delivering, the fans/followers that will be delivered to your account will be mostly inactive users.
Why am I losing followers?
We do not own any of the accounts that are delivered to you, so we have no control over how they may behave. Many of the websites we work with will, however, routinely delete accounts for inactivity. The most effective way to keep followers from dropping is to follow them back. Be careful not to follow passed Twitter’s limit each day or your account may be flagged as spam for aggressive following.
Will you replace the followers that I have lost?
We offer a one time replacement for any significant loss within 48 hours of delivery for all of our services. If you notice a significant loss after this time period we may still be able to replace them depending on your situation. On some occasions we can offer later replacements at reduced prices or even just a very small fee. Please contact us and forward a copy for your receipt for us to verify your order and we will work to resolve the issue with you.
I just placed my order and nothing has happened, how long will it take for my order to be completed?
Orders are completed in the order we receive them. Some orders may take longer to process. Please allow the full legnth of our estimated delivery time to pass before contacting us.
My estimated delivery time has passed and nothing has happened, where is my order?
If your order has taken longer than we estimated please contact us immediately. Try to include a forwarded copy of your receipt for us to verify your order. If there was a problem with your order we will contact you to inform you that your order is still pending and will not be processed until we receive a response from you. There may have been a problem with your order such as privacy protection or missing information. We will ONLY contact you regarding your order by the e-mail address associated with your PayPal account or the e-mail address used at the time of purchase, no exceptions. Be sure to check your spam folder, we may have already contacted you and are awaiting your response.
How can I contact you?
You may contact our staff any day of the week by e-mail: (socialadvance@ymail.com), and you will receive a response within 48 hours. Please remember we are only authorized to contact users about their orders by the e-mail address associated with their PayPal account or the address that was used at the time of purchase.